FAQs
Frequently Asked Questions
Short, straightforward answers about rabbit beds, hutches, ordering, delivery and returns at Actiz.
Products & Care
Q: How do I choose the right size bed or hutch for my rabbit?
A: Compare the dimensions on the product page with your rabbit's size. Your rabbit should be able to stretch out fully and turn around comfortably, and in a hutch it should be able to sit up on its hind legs without touching the roof. Larger breeds and multiple rabbits need more room. Still unsure? Email support@actiz.shop with your rabbit's breed or weight and the item you're considering.
Q: Are Actiz products only for rabbits?
A: Our two collections, Rabbit Bed and Rabbit Hutch, are designed with rabbits in mind. If you'd like to use one for another small pet, check the dimensions and intended use on the product page first.
Q: How do I clean a rabbit bed?
A: Follow the care instructions on the product page or label. Shake out fur and hay often, spot-clean with a mild, pet-safe cleaner, and let the bed dry completely before your rabbit uses it again.
Q: How do I keep a hutch clean?
A: Remove droppings and soiled bedding daily, refresh the bedding regularly, and wipe surfaces with a pet-safe cleaner. Let everything dry before your rabbit goes back in, and check for loose parts while you clean.
Q: Can a hutch be used outdoors?
A: That depends on the model, so check the intended use on the product page. If a hutch is suitable for outdoor use, place it somewhere shaded and sheltered from rain, wind and direct sun, and bring your rabbit indoors during extreme weather.
Q: My rabbit chews everything. Is that a problem?
A: Chewing is normal rabbit behavior. Inspect the bed or hutch regularly, remove any loose or chewed pieces, offer safe chew toys and supervise at first. Keep in mind that non-defective returns must be new and unused, so a chewed item can't be returned unless it was defective.
Q: Where can I find the size and material of a bed or hutch?
A: Check the product page of the item you're viewing. If a measurement or material detail you need isn't shown, email support@actiz.shop before ordering and we'll confirm it for you.
Q: Does a hutch need assembly?
A: Check the product page for assembly information. If anything is unclear before or after ordering, call +1 972-291-5270 or email support@actiz.shop and we'll walk you through it.
Orders
Q: How do I place an order?
A: Browse our Rabbit Bed and Rabbit Hutch collections at actiz.shop, add items to your cart and complete checkout with your shipping address. Payment is Cash on Delivery (COD), so nothing is charged online. You'll receive an order confirmation by email.
Q: Can I cancel or change my order?
A: Yes, within 24 hours of placing the order, before it ships. Email support@actiz.shop or call +1 972-291-5270 with your order number. Once an order has shipped, you can use our 30-day return policy instead.
Q: Can I change my shipping address after ordering?
A: Yes, if you contact us within 24 hours of ordering and before the order ships. Email support@actiz.shop or call +1 972-291-5270 with your order number and the correct address.
Q: I didn't get a confirmation email. What should I do?
A: Check your spam or promotions folder first. If it isn't there, contact support@actiz.shop and we'll confirm your order details.
Payment
Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD) only. We do not accept Credit / Debit Cards (direct), Apple Pay, Google Pay, Shop Pay, Klarna / Afterpay, Bank Transfer, Cryptocurrency or PayPal. Details are in our Payment Policy.
Q: When do I pay?
A: You pay in cash, in US dollars (USD), when your order is delivered. Nothing is charged at checkout. See our Payment Policy.
Q: Can I pay by card when the order arrives?
A: No. Cash on Delivery payments are collected in cash, in US dollars (USD). Card payments are not accepted, online or at the door.
Q: Are there extra fees for Cash on Delivery?
A: No. There's no extra COD fee and no hidden fees, and shipping is FREE. Sales tax is added at checkout where applicable, so the checkout total is what you pay at the door.
Q: Is checkout secure?
A: Our store runs on Shopify over encrypted (HTTPS) connections, and because we accept COD only, we never collect card details.
Q: What happens if I refuse a COD delivery?
A: A refused COD order is cancelled. If you change your mind, it's easier to cancel within 24 hours of ordering, before it ships, by emailing support@actiz.shop.
Shipping
Q: Where do you ship?
A: We ship to the United States only. See our Shipping Policy.
Q: How much does shipping cost?
A: Shipping is FREE on all orders, with no minimum. There's also no extra fee for Cash on Delivery.
Q: How long will my order take?
A: Orders placed by 5:00 PM Central Time (CT) on a business day start processing that day. Handling takes 1–2 business days and transit takes 4–6 business days, for a total of 5–8 business days. See our Shipping Policy.
Q: Do you ship on weekends or holidays?
A: Orders are fulfilled and shipped Monday–Friday. Orders placed on weekends or public holidays begin processing on the next business day.
Q: How can I track my order?
A: We email your tracking number once the order ships. You can follow it on our Track123 tracking page.
Q: What if my package is lost or arrives damaged?
A: Contact us with your order number (and photos if it's damaged). We'll look into it with the carrier and arrange a replacement or refund. Call +1 972-291-5270 or email support@actiz.shop.
Returns & Refunds
Q: What is your return policy?
A: You can return items within 30 days from the delivery date. Both defective and non-defective items are accepted, and all products are returnable. Non-defective items must be new, unused and in the original packaging. Read the full Return & Refund Policy.
Q: Are any items non-returnable?
A: No. All products are returnable within 30 days from the delivery date. Non-defective items need to be new, unused and in the original packaging; defective or incorrect items are always accepted.
Q: Does returning an item cost anything?
A: No. The return label is FREE (download and print), return shipping is FREE, and there's no restocking fee ($0). See the Return & Refund Policy.
Q: Can I exchange an item?
A: Yes, exchanges are accepted. Email support@actiz.shop and tell us which item you'd like instead, send the original back with the free label, and we'll ship the replacement with free shipping once it arrives.
Q: How and when will I get my refund?
A: Refunds are paid by bank transfer or store credit, whichever you choose, and are processed within 7 days after we receive your return. Details are in our Return & Refund Policy.
Q: What if I received the wrong or a defective item?
A: Contact us at support@actiz.shop or +1 972-291-5270 within 30 days of delivery with your order number and photos. We'll send a free return label and ship a replacement (when available) or issue a refund.
Contact
Q: How do I contact Actiz?
A: The quickest way is email: support@actiz.shop (include your order number if you have one). You can also call +1 972-291-5270 or use our Contact Us form. Support hours are Monday–Friday, 9 AM – 5 PM Central Time (CT), and we reply within 1 business day.
Q: Do I need an account or order number to contact you?
A: No. Anyone can reach us by email, phone or our contact form. Including your order number, if you have one, just helps us find your order faster.
Q: Do you sell or share my personal information?
A: No. We do NOT sell or share your personal information. You can manage or block cookies in your browser settings, and any privacy request can be made by email at support@actiz.shop or by phone at +1 972-291-5270. See our Privacy Policy.
Q: Where is Actiz located?
A: Our business address is 901 Red Oak Trl, Cedar Hill, TX 75104, United States.
Q: Do you have social media?